Get in Touch With Us
Got a question about one of the casinos we've reviewed, spotted something that needs updating, or just want to tell us what you think of the site? This page covers how to reach the visitjoffre.ca team and what we can actually help with.
The Best Way to Reach Us
Email is the most reliable channel for getting a response from a real person. Write to us at [email protected] and tell us, in a sentence or two, what your message is about — a review query, a correction, feedback on the site, or something else entirely. That alone helps us route your message to the right person and get back to you faster.
We aim to reply within a couple of working days. If a query is more involved, for example a detailed question about a specific bonus term or a payment issue with a brand we cover, it may take a little longer while we look into it properly.
What We Can Help With
We're an independent comparison site covering Canadian online casinos, so our team is best placed to answer questions that sit within that remit:
- Questions about our reviews — if you want more detail on how we assessed a particular casino, or why it sits where it does in our rankings, ask us directly.
- Corrections — bonus terms, wagering requirements and payment options at online casinos change regularly. If you spot something on the site that looks outdated, we want to know so we can check it.
- Site feedback and suggestions — if there's a topic, a casino, or a comparison you'd like to see covered, tell us. It genuinely shapes what we prioritise.
- Partnership enquiries — if you represent a casino brand or a related business and want to discuss working with us, introduce yourself and explain what you have in mind.
What We Can't Help With
It's worth being clear about the limits of what a comparison site can do. We don't operate any of the casinos listed on visitjoffre.ca, so we can't process withdrawals, resolve account disputes, verify your identity documents or access your player account. Those issues need to go directly to the casino's own support team, usually reachable through live chat or email from within your account.
If you're dealing with a dispute over a bonus, a delayed payout or a closed account, your first stop should always be the casino in question. If that doesn't resolve things, most licensed operators list an independent dispute resolution service in their terms and conditions — check the footer of the casino's site for details.
If You're Concerned About Your Gambling
If you or someone you know is finding it difficult to control their gambling, please say so clearly in your message. We can't offer counselling or treatment ourselves, but we can point you towards recognised Canadian support organisations, and most licensed casinos also provide self-exclusion tools and deposit limits directly within your account settings.
Before You Write In
A few quick checks can save time on both sides:
- If your question is about a specific casino's bonus or terms, check the offer details shown alongside that brand on our site first — material conditions like wagering requirements, minimum deposits and expiry dates are listed there.
- If you're outside Canada or looking into options beyond provincial regulation, our page on trusted non GamStop casinos in the UK covers a related but different market and may answer your question faster than an email would.
- Include as much relevant detail as you can — brand name, dates, and what you're trying to achieve — so we don't need to send a follow-up asking for it.
What Happens Once You've Sent a Message
Every message is read by a member of our editorial team, not answered by an automated system. We check the details, look into anything factual before replying, and respond with an actual answer rather than a stock reply. During busier periods response times can stretch slightly, but we do follow up on everything we receive.
Thanks for taking the time to get in touch. Reader feedback is a real part of how we keep our reviews and rankings of Canadian online casinos accurate and useful.